faq
if you have any additional questions, please reach out to us at hello@riseandshineplay.com
is my child the right age for open play?
Rise & Shine Play was created for children aged 0-5. We offer free admission for children under 1 year of age when accompanied by a paid sibling. Siblings aged 6+ are free, and while they are too big to play in the play area, we do have board games and activities to keep them entertained in our r&r area.
where do I park?
We are located in the Shelter Island Village shopping center, which has parking located in the main lot, a few spots behind the building (next to Marvelous Muffins) and plenty of street parking. As for stroller parking, we do have limited space inside, so we ask you leave the stroller in the car.
do I need to bring anything?
Adults must wear socks and children must wear grippy socks in the play area. We do sell both adult and children's socks if you happen to forget some.
We have prepackaged snacks and beverages for sale, but feel free to bring your own if you'd prefer. Please note we are a peanut free facility.
In an effort to make your family as comfortable as possible, we have the following amenities available: extra diapers and wipes, a bottle warmer, nursing pillows, high chair, extra clothes in case of an accident and more.
Speaking of potty training (ugh)..... when visiting rise & shine please put your child in a diaper or pull-up until they are completely potty trained.
am I watching my kid or are you?
Rise & Shine is not a daycare or drop-off center; adults must supervise their children at all times. Behavior that poses a risk to other children or the play space will not be permitted - rise & shine team members will check in with the adult if there are any issues. If the issues persist, rise & shine reserves the right to ask the guests to leave with no refund. Please use your best judgement and let's keep the play space positive and fun for everyone!
I can't make my open play session - what do I do?
Things happens and we totally understand! If you cannot make your pre-booked open play session please email us at hello@riseandshineplay.com or call/text us at (619) 317-0987 at least 2 hours prior to your booked start time. We allow one complimentary rescheduled open play session, which must be used within 30 days. If you do not show up or you cancel less than 2 hours before your session's start time, your open play session will be forfeited.